Ready to Ship Collection:
Place your order before 17:00 and receive it within 7–10 business days.

Made-to-Order Collection:
Carefully handcrafted with love. Estimated delivery time is approximately 14–16 business days.

Yes, absolutely. Once your order has been packed and shipped, you will receive a tracking number by email.

With this tracking number you can follow the status of your shipment at any time. Of course, you can also email us if you need assistance.

We aim to offer the best prices along with fast, hassle-free delivery.

Always free shipping
No minimum order value — shipping is free on all orders.

Our handcrafted jewelry makes the perfect gift for someone special.

All jewelry is delivered in a beautiful jewelry pouch and without an invoice.

We also offer premium gift packaging to add an extra touch of elegance. Simply add it to your cart — no need to purchase packaging elsewhere.

Orders are shipped and delivered from Monday to Saturday, excluding public holidays.

Make sure to order in time so you can enjoy your jewelry as soon as possible.

Sometimes a package is marked as delivered shortly before it actually arrives.

We recommend checking:

• Around your front door or mailbox
• Any safe or hidden places near your home
• With neighbors or housemates

Still can’t find your package? Please contact the delivery service using your tracking number.

If your order remains missing, email us at info@maxximparis.com — we’ll help you investigate and find a solution.

This may still be possible as long as the shipping label has not yet been created.

Please contact us as soon as possible at info@maxximparis.com, and we’ll do our best to update your address.

Tracking updates can sometimes take a little longer.

If there has been no update for more than a week, please first check if your shipping address in the order confirmation is correct.

If everything is correct and there’s still no update, contact us at info@maxximparis.com — we’ll gladly look into it for you.

Ready-to-ship collection:
You can cancel your order as long as it hasn’t been packed or shipped yet. Please contact us as soon as possible.

Personalized jewelry:
You can cancel your order if production has not yet started.

In some cases, cancellation may no longer be possible shortly after placing your order, as we begin personalization immediately to ensure timely delivery.

Want to check your order status? Email us at info@maxximparis.com.

After every purchase, we immediately send an order confirmation by email.

If you have not received it, please first check your spam or junk folder. It is also possible that the email address was entered incorrectly during checkout.

If you still cannot find the confirmation, please contact us at info@maxximparis.com and we will gladly assist you.

If production has not yet started, we may still be able to update your order.

Please contact us as soon as possible at info@maxximparis.com so we can check this for you.

At Maxxim Paris, prices may change from time to time. This can be influenced by fluctuations in precious metals such as gold.

If you recently placed an order and noticed a new promotion afterwards, feel free to contact us at info@maxximparis.com. We will gladly review your order with you.

Refunds are processed within 3–5 working days.

Yes! If you're not fully happy with your order, we'd love to make it right. You can return or exchange your order within 30 days of receiving it.

Please note: personalized jewelry, for example with a name, initial, birthstone or engraving, cannot be returned or exchanged. Each piece is made uniquely for you and therefore cannot be resold. Please double-check your order carefully before you check out.

Please send us an email within 30 days after receiving your package, including your order number.

We will then provide you with step-by-step instructions on how to return your order.

Customers are responsible for returning the item and covering the associated shipping costs.

We aim to keep our jewelry priced as fairly as possible. By not including return shipping costs in our standard prices, we are able to keep our products affordable for everyone.

Refunds are processed within 3–5 working days after we receive your returned item(s).

Yes, you can. Our jewelry is designed to be water, sweat and heat resistant, allowing you to wear it while showering or swimming.

You can enjoy your jewelry at any moment without having to take it off.

Our jewelry is made from high-quality materials.

We use 316L stainless steel with an 18k gold plating for certain pieces, while others are crafted from copper or 925 sterling silver.

For exact material details, please check the “description” section on each product page.

Our jewelry is designed not to tarnish and will not turn your skin green.

We use high-quality, hypoallergenic materials that are resistant to discoloration and skin irritation.

Some pieces may contain a very small amount of nickel, but this is typically unnoticeable — even for sensitive skin.

Keeping your jewelry shiny is easy.

Clean it with warm soapy water and a soft brush, such as a toothbrush. Pat dry with a soft microfiber cloth and store it in a safe, dry place when not in use.

Avoid exposure to harsh chemicals found in products like lotion, perfume, hairspray, or cleaning agents such as bleach.

We recommend putting your jewelry on last and taking it off first when you get home.

Freshwater pearls are natural products and are not always perfectly round.

Small variations in shape or surface are normal and make each pearl unique!

Maxxim Paris offers a 12-month warranty covering:

• Color retention: Materials will not discolor under normal use
• Quality guarantee: Protection against material and craftsmanship defects
• Stone setting: Stones will remain securely set under normal use
• Closures: Full functionality of clasps and closures

The following are not covered:

• Damage caused by misuse: such as bent jewelry or broken chains due to snagging
• Wear of gold plating: fading over time due to normal use
• Damage to stones: caused by exposure to chemicals like perfume or hairspray